Fulfillment, Shipping, Returns

Fulfillment and Shipping Policy

Thank you for visiting and shopping at Preppers Stockpile

Domestic Shipping Policy
Shipment processing time
All orders are typically processed within 2–5 business days of receipt. Orders may not be processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order have already been factored into the cost of the product and will not produce an additional cost.

Typical shipping time for an order is 3-5 days in transit, depending on various factors.

We use multiple carriers, primarily UPS and USPS, based on whichever gives us the best rate and shipping time for that order.

Shipment to P.O. boxes or APO/FPO addresses

Preppers Stockpile ships to all of the 48 continental states, except California.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Preppers Stockpile is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Preppers Stockpile is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Preppers Stockpile will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Alert us at [email protected]

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Returns

No Refunds/Exchanges:

Do to the nature of our products and being unable to sell them again upon being returned, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect.

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